Refund policy

Refund Policy

We want you to feel confident when shopping with us. That’s why we offer a 30-day return policy from the moment you receive your order.

If you’re not satisfied, you can request a return within 30 days.

To be eligible, items must be:

Unused and in original condition

With original packaging and tags

With proof of purchase

To start a return, contact us at trading520sg@gmail.com.

Returns must be sent to: [INSERT RETURN ADDRESS]

Once your return is approved, we will send you instructions and, if applicable, a return shipping label. Items sent back without approval will not be accepted.

Damages or Wrong Items

We care about your experience. If your order arrives damaged, defective, or incorrect, contact us immediately so we can fix it quickly.

Non-Returnable Items

Some items cannot be returned, including:

Perishable goods (food, plants, flowers)

Custom or personalized products

Personal care and beauty items

Hazardous materials or flammable liquids

Sale items and gift cards

If you’re unsure, feel free to contact us before purchasing.

Exchanges

The fastest way to get the item you want is to return your current order. Once approved, you can place a new order right away.

EU Customers (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason.

Items must be unused, in original packaging, and with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at trading520sg@gmail.com.